Return Policy

WEB STORE RETURN POLICY:

Full price merchandise ( with exceptions listed below ) purchased online can be shipped back within 14 days from the date of receipt to receive a refund or store credit.

Returns that do not meet our policy will not be accepted and will be sent back to you. Special orders, swimwear, lingerie, fragrances, ceramics, rugs, linens, beauty products and discounted or sale items purchased online are final sale – no refunds. All returns must be pre-authorized by A.CHENG; Once an RA# has been issued, you may send it to our location within 14 days of order receipt for processing

IN-STORE RETURN POLICY

Full priced merchandise ( with exceptions listed below) purchased in-store can be returned 10 days from the date of purchase for exchange or store credit. No refunds.

All items must be returned in unworn, unwashed and otherwise perfect condition with original tags attached. Footwear will only be accepted if returned in its original, undamaged shoebox with unmarked soles. Special orders, swimwear, lingerie, fragrances, ceramics, rugs, linens, beauty products and discounted or sale items are final sale. Returns that do not meet our policy will not be accepted. All exchanges are final sale.

Holiday Return Policy

Starting Nov 15^th, gifts purchased for the holiday are eligible for store credit or exchange until 1/7/24. No refunds. A gift receipt must accompany the items. The items listed below are exceptions to the return policy and remain final sale:

Sale items
Skincare
Beauty
Hosiery
Ornaments
Stationery
Gift Sets
Candles
ceramics

Items must be unworn, unwashed, undamaged, with original tags attached.