Customer Support

ITEM AVAILABILTY
We do our best to keep inventory status updated on our website; However from time to time we oversell an item, in this case you will be notified by email immediately. Any changes to your order will be updated on your order confirmation.

Sizes vary by designer and brand. In our online descriptions, we point out any particular sizing issues. If you are unsure of your size or need further assistance, we are happy to help. Please shoot our friendly staff an email.

SALES TAX
Sales tax is charged only to New York State residents. There is no tax on gift certificates.

Thank you for ordering with us.

• Ground shipping via USPS Priority Mail - $8.00
• Express Domestic shipping via UPS 2 Day – $15.00

Ground Shipping orders will arrive within 3-10 business days. If you need something by a certain date, please call us at 718-783-2826 or email us at staff@achengshop.com. You will get an email with your tracking number when your item has shipped. If you choose to ship your orders to multiple locations, there will be additional charges for each destination.

A.Cheng is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

A.Cheng is not responsible for lost or missing packages.

The following items are final sale and cannot be returned or exchanged:

• SALE ITEMS
• hosiery including socks
• activewear
• leggings
• ceramics
• beauty & skincare
• face masks
• stationery
• care packages
• any special promotions

We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. If you have a question as to whether your item is returnable, please email.

NYC AREA RETURNS AND EXCHANGES RULES:

• Email staff@Achengshop.com for an RA # & Return Address
• Returns can be made for store credit or exchange ONLY within 14 days of receipt.
  
• You may bring items into the store to process or ship them back at your own expense.
• There will be no refunds.
• Holiday Policy: 2 weeks After X-Mas

GREATER NEW YORK AND OUT OF STATE RETURNS AND EXCHANGES STEPS:

• Email staff@Achengshop.com for an RA # & Return Address
• Refund or Exchanges are permitted within 14 days of receipt of items.
• Please return merchandise through USPS priority mail or UPS ground. We are not responsible for lost or missing packages and we cannot issue a refund or store credit if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us.
• If you need to cancel an order please email us. Orders canceled before shipping will be fully refunded. Once an order has shipped you will need to follow instructions above for returns.
• Holiday Policy: 2 weeks After X-Mas

INTERNATIONAL ORDERS:

International shipments are shipped via USPS international ground or UPS International Ground. Currently we only ship to Canada for $30.  Additional fees apply for orders over $500

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. All orders shipped internationally are final sale.

Thank you for your understanding